Payment Policy

Payment Policy

 

Accepted Payment Methods

When placing an order on our webshop, you can choose from the following payment methods:

 

PayPal

Credit Cards (Visa, Maestro, Mastercard, and American Express)

Apple Pay

Google Pay

Klarna/Sofort

 

These payment methods are supported via a secure payment environment and are available at checkout.

 

Payment Security

All payments on our webshop are processed via an encrypted SSL connection to protect your sensitive information. Your personal and payment data are not stored and are protected against unauthorized access. We work with trusted payment providers to ensure maximum security and reliability.

 

Important Information

You will only be charged once your order is successfully completed.

After a successful payment, you will receive an immediate confirmation via email.

We will only process and ship your order once payment has been received.

 

Payment Issues

If you experience any issues while paying for your order or receive an error message, please contact our customer service at support@edouar.com

In rare cases, a payment may fail on the webshop, but the order could still be placed. In such cases, you will automatically receive a message from our customer service notifying you that the payment failed and needs to be completed. Only orders paid via one of the above payment methods will be processed and shipped.

 

Currency

All prices on our website are displayed in Pounds Sterling (£). All transactions are processed in GBP. Any additional costs for currency conversion (e.g., for international cards) are the responsibility of the customer.

Data Protection

At Edouar, we comply with the UK General Data Protection Regulation (UK GDPR) and handle your personal data securely and transparently. Payment data is used solely for processing your order and is not shared with third parties without your consent.

 

Contact Information

 

Business name: Edouar
Address: 14-20 Eden St, Kingston upon Thames KT1 1BP, United Kingdom  
Email: support@edouar.com    Phone: +44 7450 625731

Customer service hours 
Monday to Friday: 08:00 – 18:00 
Saturday and Sunday: 10:00 – 17:00 

We responds to your inquiry within 24 ours.